Our actions define who we are. You could say we are an international consultancy firm focused on improving sales performance. But the way we do this is what sets us apart, and what is appreciated by our current Customers.
Pragmatism: Primary focus is always quick and tangible results. This often means cutting through corporate barriers & politics. And making the complex simple, so everyone involved can understand and relate. To achieve this, 21st Sense employees are highly committed, no nonsense, pragmatic and very result oriented.
Sharing: We firmly believe that our success is defined by a client no longer needing our services:
"Give a man a fish and you feed him for a day.
Teach a man to fish and you feed him for a lifetime.
We teach customers our methodology and can even provide them with our toolbox. Both of which originate from successful projects we delivered for high profile customers.
Welcome to the 21st century where the collective voice of customers connected through Social Networks is far stronger than the voice of corporate communications. Where a brand is what the connected customers say the brand is. Welcome to the 21st Century where the customer is in control and organizations will need to adapt to these new paradigms. Talking about Customer Centricity is no longer enough. Corporates need to put their money where their mouth is and truly organize themselves around their customer.
21st Sense mission is to transform organizations towards true customer centricity in a controlled, fast and effective way. The first step in this transformation is building a solid foundation of efficient and effective commercial operations. It is only from this solid foundation that organizations can begin to put the customer at the centre and interact with them on a personal level.
We design and implement a new way of working for your commercial operations, based on your organization and our best practices. This new way of working can cover the organizational structure, the working processes and the required supportive infrastructure.
With your commercial goals as a starting point we define a roadmap with a clear business case for each phase in this roadmap. Leveraging quick wins in the first phases of the roadmap is a key objective, in order to build momentum for the next phases. Execution of the roadmap will consistently grow your commercial maturity and performance.
"You need to walk before you run". We will help you align the roadmap with the pace of change that your organization can absorb. In the end, successful adoption is assured by a rollout plan that will anchor the new way of working in your sales, marketing and service organizations.